Usernomics / Interface Analysis can help your company to develop hard copy and online Documentation.
Documentation and instructions are often the last thing that a product designer thinks about. Invariably, the assumption is that a product is "intuitive" and needs no explanation. Usually, it is only after new users provide feedback to the contrary, does the need for documentation of some kind becomes evident. A product's usability, acceptance, and marketability are often dependent on the user feeling that it is easy to learn and use. Good documentation increases the understanding and subsequent comfort level with a product, which translates into product acceptance and use.
Interface Analysis / Usernomics can assist your company with documentation in the form of hard copy, online documents, online help, and quick start guides, ensuring that your product is usable, effective, and accepted by end users. Documentation is usually not associated with User-Centered Design, as that concept is most often applied to product design. However, many documents focus on the product rather than the user, making the document difficult to use. A good document is one that makes the product easy to learn and permits rapid lookup for questions and answers. We apply user-centered techniques to all of the documentation that we develop for hardware and software.
Our documentation is distinguished by our additional expertise in designing user-centered products and procedures. Usernomics / IAA's experience researching users and understanding what they need from start to finish makes us the perfect candidate when you need someone to write and design your product literature and instructions.
We have experience with the following types of Instructions across a range of products:
We offer the following services for Instructional Design:
Please contact us if you would like further information or wish to discuss our consulting services.