Appliances of the Future

We face a fascinating future, with much exciting new technology, many new information appliances. We should not have to know how they work. We should not need to know anything about their technology. All we have to know is our job and what we are tying to accomplish. The appliances simply work: they provide the information we need when we need it, effortlessly, without any effort on our part. Smart things, cyborgs, and emotional things: the future will indeed be different.

Don Norman ...