Usability Quote of the Day

January 6, 2009

The prevailing computer-human interaction (CHI) model of interface design has been partly responsible for the current state of the desktop computer. The breakthrough on which the field emerged was the admission of psychological principles. The resulting graphical user interface has been the focus of the field of computer-human interaction for nearly 20 years. This interface is a virtual control panel whose design has remained quite technology-centered. -- Malcolm McCullough, Digital Ground, 2004   (via interaction-design.org)
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Sunday, January 16, 2005

Capital One, Amex and Discover top Web usability survey

"Capital One, American Express and Discover Card's online services have come out top in a usability study of credit card Web sites, while Bank One, Fleet and MBNA's services were ranked the worst.

The study, conducted by US market research firm Vividence, monitored 2000 credit card customers and prospects as they interacted with ten card Web sites, performing tasks such as checking account balances, reviewing billing statements and paying bills.
Capital One, American Express and Discover Card were found to provide the best overall online experience, but Fleet, MBNA and Bank One customers were the least satisfied."

Full Article    9:08 AM Permalink Top

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