Usability In The News

Usability Quote of the Day

January 6, 2009

The prevailing computer-human interaction (CHI) model of interface design has been partly responsible for the current state of the desktop computer. The breakthrough on which the field emerged was the admission of psychological principles. The resulting graphical user interface has been the focus of the field of computer-human interaction for nearly 20 years. This interface is a virtual control panel whose design has remained quite technology-centered. -- Malcolm McCullough, Digital Ground, 2004 (via interaction-design.org)

Saturday, January 15, 2005

High cost of poor email usability

"While problems with Spam make headlines, many organizations are plagued with poor email usability. This is defined as anything that slows down the actual comprehension of the email message. We estimate that poor email usability can cost an organization of 1,000 people between $9,000 and $81,000 a year. More for larger organizations."

A good list of examples ...