User satisfaction testing

"User satisfaction testing is the process of quantifying the usability test with some measurable attribute of the test, such as functionality, cost or easy of use."

Objective of a user satisfaction test:
As a communication vehicle between designers, as well as between users and designers
To detect and evaluate changes during the design process
To provide periodic indication of divergence of option about the current design
To enable pinpointing specific areas if dissatisfaction for remedy
To provide a clear understanding of just how the completed design is to be evaluated

Guidelines for developing a user satisfaction test:
Apart from using use-cases to provide you with information to develop a user satisfaction test, users or clients can help with providing attributes to be included in the test.
The user or client can be asked to select a limited number (5 - 10) of attributes by which the final product can be evaluated. For example ease of use, accuracy, functionality, intuitiveness of user interfaces and reliability. Once the attributes have been identifies they can play a crucial role in the evaluation of the final product. The user must use his of hers judgement to rate each attribute selecting a number between 1 and 10, 10 as the most favourable and 1 as the least. Comment often are the most significant part of the test.