What Makes Users Unhappy: Share-Point Team Services Web Server Security

"For more than 20 years we have written about user satisfaction, and it seems as if even with all the changes during this time, some things remain the same (See reference list). For example, our article about 'What Makes Users Happy' (COMMUNICATIONS OF THE ASSOCIATION FOR COMPUTING MACHINERY, Vol. 29, No. 7, 594-598, July 1986) shows that system response time is the single most important factor. But it seems that sometimes the design of software slows down the system response time to a level that can make users very unhappy. Such a case in point is the Microsoft IIS & SPTS - Internet Information Server and Share Point Team Services."