The Usable Consultant

"In the callow days of my career, I held consultants in awe. They drove fancy cars, wore great suits, carried themselves with certain gravity and always had quick answers to our problems. After a few years, their magic lost some luster. Too many were impolite, even brusque. Others didn't understand our business, trying to force our square peg into the round holes of their preordained methodologies. "

I eventually realized that there are people-centered consultants and process-centered consultants -- usable consultants and unusable consultants.