Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Sunday, March 27, 2005

Controlled and suggested vocabularies: Are tags making us dumb?

Companies like Boeing spend years developing controlled vocabularies to drive ambiguity out of their technical documentation. For example, tech writers might be told to use the word "turn" but not "twist" when describing any circular motion involving a tool. And, at Corbis, the home of millions of digital images, the in-house cataloguers might be told to use the word "shore" and not "beach" when describing coastal photos.

But no one is in a position to write a controlled vocabulary for the Internet, And if they were, you can be sure that many of us would be twisting the night away on the beach, just to break the rules.

This is the promise and the risk of folksonomies. Folksonomies arise when people are tagging objects (Web pages, photos, etc.) in public. If you want something to be found by others, you'll choose the most popular tag. That adds yet more momentum to that tag. And before you know it, most people tag posts about PC Forum as "pcforum05," not "pcf", "pcf05" or "Esther's thang." Folksonomies are bottom-up controlled vocabularies. (via Joho the Blog )

Tags - User Interface Design, Human Computer Interaction (HCI), Ergonomics

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