Improving Customer Experience

I just read an interesting article from the Silicon Valley Watcher entitled "Top design guru Jakob Nielsen on blogs..." In brief, there has been no formal study of the usability of blogs because there is no one to pay for such a study. This may change as businesses begin to exploit blogging as both a marketing and productivity tool.

I got to wondering why some blog entries get read more than others. I also began to think about what I like when I read other people's blogs. I noticed a couple of trends and I'll throw in a liberal helping of my own biases just for fun as well.

1) The Headline.
2) Images.
3) Length.
4) Bold Words.
5) Write Good...er Well.
6) Post Frequently.
7) Create Site Feed.
8) Allow trackbacks
9) Allow comments.

(Via ICE)