October 11, 2008
Despite the enormous outward success of personal computers, the daily experience of using computers far too often is still fraught with difficulty, pain, and barriers for most people.... The lack of usability of software and the poor design of programs are the secret shame of the industry -- Mitchell Kapor, From Bringing Design to Software, edited by Terry Winograd, Software Design Manifesto, 1996 (via interaction-design.org)
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