Featuritis vs. the Happy User Peak
A great discussion of an important concept - The Happy User Peak ...
"Here's a little list of some of the things that seem to suffer the most from pushing too far past that "Happy User Peak":
* Courses that pack way too much content in. The learner is "exposed" to material that's "covered", but the learner hasn't truly "learned" much and can't "do" much. Sun has a great 12-day Java course, except for one problem... it's delivered as a five-day class. The students leave on Friday with their heads exploding, unable to remember where they parked the car let alone how to compile their Java code.
* Stereos (or other consumer electronics and appliances) that use "modal" controls so that you cannot obviously figure out how to make it do the most BASIC FRICKIN' THINGS ; (
* Software that keeps adding feature upon feature until the simple things you used to do are no longer simple, and the whole thing feels overwhelming.
* And several more ..." continued ... (Via Creating Passionate Users)
"Here's a little list of some of the things that seem to suffer the most from pushing too far past that "Happy User Peak":
* Courses that pack way too much content in. The learner is "exposed" to material that's "covered", but the learner hasn't truly "learned" much and can't "do" much. Sun has a great 12-day Java course, except for one problem... it's delivered as a five-day class. The students leave on Friday with their heads exploding, unable to remember where they parked the car let alone how to compile their Java code.
* Stereos (or other consumer electronics and appliances) that use "modal" controls so that you cannot obviously figure out how to make it do the most BASIC FRICKIN' THINGS ; (
* Software that keeps adding feature upon feature until the simple things you used to do are no longer simple, and the whole thing feels overwhelming.
* And several more ..." continued ... (Via Creating Passionate Users)
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