The interaction design process
A good HCI overview based on a graduate level course ...
"Whether the operating system is Windows, Macintosh or Linux, a common problem is that users often aren’t able to locate saved documents on their computers efficiently. More to the point, file retrieval on most computers is hard. An experienced computer user might be surprised to read this. “File retrieval is hard? What’s so hard about using the open command, navigating to the file and clicking open?”
The problem with the open command is that it places all responsibility for finding a file on the user’s memory and folder structure. For a user to open a file efficiently, he needs to quickly recall the file’s name and position in the folder structure from his memory. Alternatively, the user could use a find or search command that can locate files based on their name and contents, but this command is usually not integrated with the open command and often doesn’t return useful results.
In this paper, I’ll outline the various steps that an HCI expert might take towards finding a solution to the file retrieval problem. Generally speaking, the interaction design process doesn’t change, whether it’s being used to create an automobile dashboard display or a single command within an operating system. Thus, the following interaction design process could in fact be used to create a dashboard display. The point is that although the problem might change, the general approach can remain the same." continued ... (Via unraveled)
"Whether the operating system is Windows, Macintosh or Linux, a common problem is that users often aren’t able to locate saved documents on their computers efficiently. More to the point, file retrieval on most computers is hard. An experienced computer user might be surprised to read this. “File retrieval is hard? What’s so hard about using the open command, navigating to the file and clicking open?”
The problem with the open command is that it places all responsibility for finding a file on the user’s memory and folder structure. For a user to open a file efficiently, he needs to quickly recall the file’s name and position in the folder structure from his memory. Alternatively, the user could use a find or search command that can locate files based on their name and contents, but this command is usually not integrated with the open command and often doesn’t return useful results.
In this paper, I’ll outline the various steps that an HCI expert might take towards finding a solution to the file retrieval problem. Generally speaking, the interaction design process doesn’t change, whether it’s being used to create an automobile dashboard display or a single command within an operating system. Thus, the following interaction design process could in fact be used to create a dashboard display. The point is that although the problem might change, the general approach can remain the same." continued ... (Via unraveled)
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