Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Monday, July 25, 2005

Pay that bill On Time or your car won't start

Now there you have a User Experience that would be hard to not understand ...

"Bad credit! No credit! We’re practically giving these things away… but make sure you pay that bill, or the little black box connected to your brand new used car’s electrical harness will prevent the thing from starting. Yup. So while used car dealerships may have been rolling with Payment Protection Systems’ On Time device for a while now, we can understand why since at least one dealer’s delinquent payment rate went from down from 35% of customers to an astounding 5%. Hey, used car dealers usually have names like Crazy Larry, not ones like Stupid Larry."   continued ...   (Via Engadget)

Protection System - User Interface Design, Human Computer Interaction (HCI), Ergonomics

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