Usability Grows Up: The Great Debate
A wrestling match about churning out more UI professionals ..
"How is usability to be accomplished at a global scale to meet development needs? Eric mentioned a Jakob Nielsen pronouncement that India required 60,000 usability experts to cope with their software development. Eric asked: How can this be accomplished without a factory process? He believes all jobs will not go to India, but a “global harmony” can emerge that puts locals together with global resources efficiently with regard to time and task sharing. He has put theory into practice at the HFI Mumbai, India, office, in which a majority of HFI’s staff work at greatly reduced costs of resources, but also according to systematic methods of work.
Jared waved away the offshoring issue and pointed again to the difficulty of predicting results with usability groups. He pointed to an experiment involving seven usability teams, each of which found different, crucial problems in a usability review. Would the client have had to purchase the services of all seven groups to be sure that all significant errors were discovered? Jared challenged the audience: Are we a crafts group or an engineering profession? Why do different consultants get different answers? If we have such variability, what are we actually offshoring?" continued ... (Via uiGarden)
"How is usability to be accomplished at a global scale to meet development needs? Eric mentioned a Jakob Nielsen pronouncement that India required 60,000 usability experts to cope with their software development. Eric asked: How can this be accomplished without a factory process? He believes all jobs will not go to India, but a “global harmony” can emerge that puts locals together with global resources efficiently with regard to time and task sharing. He has put theory into practice at the HFI Mumbai, India, office, in which a majority of HFI’s staff work at greatly reduced costs of resources, but also according to systematic methods of work.
Jared waved away the offshoring issue and pointed again to the difficulty of predicting results with usability groups. He pointed to an experiment involving seven usability teams, each of which found different, crucial problems in a usability review. Would the client have had to purchase the services of all seven groups to be sure that all significant errors were discovered? Jared challenged the audience: Are we a crafts group or an engineering profession? Why do different consultants get different answers? If we have such variability, what are we actually offshoring?" continued ... (Via uiGarden)
Wrestling over the future of UI.
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