Conducting intranet needs analysis
Making an Intranet Useful as well as Usable ...
"The fundamental question to ask for all intranets is: what is the intranet actually for? While this is an easy question to ask, answering it meaningfully involves gaining an in-depth understanding of staff and organisational needs.
At the end of the day, staff will use an intranet if it is useful. To ensure this, there are a range of practical 'needs analysis' techniques that can be used to identify staff (and organisational) requirements.
Much effort is being put into ensuring that intranets are usable, that information is quick and easy to find. As discussed in the earlier article The difference between usable and useful, this is not enough. More than just being easy to use, the intranet must provide the information and tools that staff need." continued ... (Via KM Column)
"The fundamental question to ask for all intranets is: what is the intranet actually for? While this is an easy question to ask, answering it meaningfully involves gaining an in-depth understanding of staff and organisational needs.
At the end of the day, staff will use an intranet if it is useful. To ensure this, there are a range of practical 'needs analysis' techniques that can be used to identify staff (and organisational) requirements.
Much effort is being put into ensuring that intranets are usable, that information is quick and easy to find. As discussed in the earlier article The difference between usable and useful, this is not enough. More than just being easy to use, the intranet must provide the information and tools that staff need." continued ... (Via KM Column)
A needs analysis will result in suggestions for a usable site.
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