Configuration Hell- The Case for the Plug and Play User Experience
A good argument for an easier start-up experience ...
"You know the drill: You download or install a new piece of software or open a new piece of technology (e.g. PDA, mobile phone, laptop) and you have to "configure it" to get something to work or work the way you want it to...
Summary: Users are not usually successful at configuring software, websites or devices and the configuration experience can be a major source of frustration. Instead we need to move toward a world where everything is auto-configured and user experiences are "plug and play".
Defining Configuration: I refer to configuration in it's broadest sense: A user must perform some advanced action in order to get some desired result from software, a web site or a product experience. Typically the term configuration means to adjust or change settings- hiding, activating or altering useful features and system behaviors." continued ... (Via Demystifying Usability)
"You know the drill: You download or install a new piece of software or open a new piece of technology (e.g. PDA, mobile phone, laptop) and you have to "configure it" to get something to work or work the way you want it to...
Summary: Users are not usually successful at configuring software, websites or devices and the configuration experience can be a major source of frustration. Instead we need to move toward a world where everything is auto-configured and user experiences are "plug and play".
Defining Configuration: I refer to configuration in it's broadest sense: A user must perform some advanced action in order to get some desired result from software, a web site or a product experience. Typically the term configuration means to adjust or change settings- hiding, activating or altering useful features and system behaviors." continued ... (Via Demystifying Usability)
Hassle-free Connectivity.
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