Usability Quote of the Day

February 6, 2012

The prevailing computer-human interaction (CHI) model of interface design has been partly responsible for the current state of the desktop computer. The breakthrough on which the field emerged was the admission of psychological principles. The resulting graphical user interface has been the focus of the field of computer-human interaction for nearly 20 years. This interface is a virtual control panel whose design has remained quite technology-centered. -- Malcolm McCullough, Digital Ground, 2004    (via interaction-design.org)

Tuesday, September 06, 2005

Conversational writing kicks formal writing's ass

A good argument for informal content writing ...

"If you want people to learn and remember what you write, say it conversationally. This isn't just for short informal blog entries and articles, either. We're talking books. Assuming they're meant for learning, and not reference, books written in a conversational style are more likely to be retained and recalled than a book on the same topics written in a more formal tone. Most of us know this intuitively, but there are some studies to prove it.

Your sixth grade English teacher warned you against writing the way you talk, but she was wrong. Partly wrong, anyway. Then again, we aren't talking about writing the way you talked when you were 12. Or even the way you talk when you're rambling. What most people mean when they say "write the way you talk" is something like, "the way you talk when you're explaining something to a friend, filtering out the 'um', 'you know', and 'er' parts, and editing for the way you wish you'd said it."

So why aren't more technical books or articles written this way? One computer book author (who hates my books) sent me an email saying, "With your books, you want people to have fun" (he said it like that was a bad thing, but that's a different issue). "But with my books, I have a reputation as a consultant to think about, and I want people to have the impression of, 'listen carefully, because I'm only going to say this once.'" Whatever. I've talked about the danger of writing a book from the perspective of what it will do for you vs. what it means for the user in How to write a non-fiction bestseller."   continued ...   (Via Creating Passionate Users)

Conversational Writing - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Learning more from informal writing.

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