Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Wednesday, September 21, 2005

Results-Oriented Design (Galleries: Part 3 of 3)

A good continuation of Office 12 User Interface Design ...

"Over the last few days, I've explained some of the major capabilities of the gallery control in Office 12 and shown how we use it to make formatting objects easy. Today, I want to write about how we use galleries in Office 12 to make the entire product--not just applying visual styles--easier to use.

Office has this fantastic templates web site where people download millions of resumes, form letters, newsletters, greeting cards, and all kinds of different starter documents. One of the things we did early in the design of the new UI was to download a number of our most popular templates (as well as look at templates from other products) and try to learn why they were popular. One of the most obvious things that jumped out at us was that most of the templates used the product in more depth than the average person. For example, many templates rely heavily on text boxes and pictures that have the text wrap around them in order to get a polished effect. Yet, in the usability lab, we found many people unable to perform this seemingly straightforward and common task.

It turns out that moving a picture to the upper-right corner of a page and having text wrap around it is a pretty involved task. Not because the commands or concepts involved are themselves too complicated, but because you need to know how to synthesize a set of unrelated commands and settings together in order to get the desired result."   continued ...   (Via Jensen Harris)

Office12 Templates - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Office 12 Templates.

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