Inside Sun's Usability Lab
Hands-on in Sun's usability lab ...
"I observed a usability study today in Sun's usability lab. Martin's group is conducting a usability study on a number of new sun.com search ideas that are being kicked around. I began program managing sun.com's search a few months ago, so I figured this was a great opportunity to not only learn more about the science of search (a LOT to learn), but also learn more about usability studies and user input on search. I've initiated a number of usability studies on various projects, but never watched them real-time.
The study consists of several one hour sessions with a single interviewer asking a single interviewee scripted questions. They types of questions depend on the type of study (branding, functionality ease of use, new concepts, etc.). In this case we are interested in gathering ease of use information for existing functionality as well as input on some new concepts that are not yet deployed.
One of the specific points this study validated was users often abandon site navigation if search results are present. The study also validated that a few features of sun.com's search that we suspect are ambiguous are in fact so and via the study we were able to gather a few ideas on how to improve them." continued ... (Via Skrocki's Weblog)
"I observed a usability study today in Sun's usability lab. Martin's group is conducting a usability study on a number of new sun.com search ideas that are being kicked around. I began program managing sun.com's search a few months ago, so I figured this was a great opportunity to not only learn more about the science of search (a LOT to learn), but also learn more about usability studies and user input on search. I've initiated a number of usability studies on various projects, but never watched them real-time.
The study consists of several one hour sessions with a single interviewer asking a single interviewee scripted questions. They types of questions depend on the type of study (branding, functionality ease of use, new concepts, etc.). In this case we are interested in gathering ease of use information for existing functionality as well as input on some new concepts that are not yet deployed.
One of the specific points this study validated was users often abandon site navigation if search results are present. The study also validated that a few features of sun.com's search that we suspect are ambiguous are in fact so and via the study we were able to gather a few ideas on how to improve them." continued ... (Via Skrocki's Weblog)
Sun's Usability Lab.
2 Comments:
Why is this interesting?
The signal-to-noise on this linkblog is too low. I may have to unsubscribe soon.
Which class of article do you think should be eliminated?
Thanks.
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