Top 10 Best Practices for Voice User Interface Design
Rules for developing Voice UI ...
"Developing a VoiceXML IVR is straightforward. Designing a quality speech interface, on the other hand, is a long road paved with assumptions, mistakes and failures. Read Jonathan's 10 best practices for VUI design and learn from his mistakes before you fall into the same traps.
It's common (and understandable) for developers who have been working with VoiceXML for a few months to come to the realization that VoiceXML is fairly lightweight and easy to learn. The ability to develop a speech recognition application that is usable by the general public, however, requires specific non-technical skills. These skills are rooted in an understanding of human factors for the telephone interface and linguistics. This sort of experience comes over time as you learn from customers, make incorrect assumptions and fail. In this article, I will share my top 10 recommended "best practices" for voice user interface design with the hope that some of you will be able to circumvent these common mistakes.
1. Use DTMF for long numbers
2. Don't use open ended prompts
3. Use Anthropomorphism (but only in natural dialogs)" continued ... (Via Developer.com)
"Developing a VoiceXML IVR is straightforward. Designing a quality speech interface, on the other hand, is a long road paved with assumptions, mistakes and failures. Read Jonathan's 10 best practices for VUI design and learn from his mistakes before you fall into the same traps.
It's common (and understandable) for developers who have been working with VoiceXML for a few months to come to the realization that VoiceXML is fairly lightweight and easy to learn. The ability to develop a speech recognition application that is usable by the general public, however, requires specific non-technical skills. These skills are rooted in an understanding of human factors for the telephone interface and linguistics. This sort of experience comes over time as you learn from customers, make incorrect assumptions and fail. In this article, I will share my top 10 recommended "best practices" for voice user interface design with the hope that some of you will be able to circumvent these common mistakes.
1. Use DTMF for long numbers
2. Don't use open ended prompts
3. Use Anthropomorphism (but only in natural dialogs)" continued ... (Via Developer.com)
Voice XML.
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