Usability Redux
Some interesting questions answered about Office 12 usability testing ...
"Q: What is "Send a Smile?"
A: There's a general philosophy Microsoft has been embracing more and more in all of our beta products, which is that people should be able to send one-off comments as easily as possible, while they're "in the moment." Windows XP had a "Comments?" link in every dialog box that let you tell us if the dialog was stupid. Previous versions of Office had the same thing.
Send-a-Smile is a related tool that goes a bit further. Anywhere, anytime, someone can click a "smiley face" to tell us they like something or a "frowny face" to tell us they don't like something. We get a lot of context (with the user's permission of course), including a screenshot, sometimes a short movie of the last 30 seconds, related documents, etc. There's another tool called the Office Feedback Tool (also known as "Ebert") which does a similar thing but with Thumbs Up and Thumbs Down.
All of these tools work on the principal that if someone has to open a newsreader, log onto a newsgroup, type a long message, and send it, we'll lose a lot of valuable feedback just due to complacency. The idea is to reduce the barrier to entry for sending comments so that we get more data from the "heat of the moment."" continued ... (Via Jensen Harris)
"Q: What is "Send a Smile?"
A: There's a general philosophy Microsoft has been embracing more and more in all of our beta products, which is that people should be able to send one-off comments as easily as possible, while they're "in the moment." Windows XP had a "Comments?" link in every dialog box that let you tell us if the dialog was stupid. Previous versions of Office had the same thing.
Send-a-Smile is a related tool that goes a bit further. Anywhere, anytime, someone can click a "smiley face" to tell us they like something or a "frowny face" to tell us they don't like something. We get a lot of context (with the user's permission of course), including a screenshot, sometimes a short movie of the last 30 seconds, related documents, etc. There's another tool called the Office Feedback Tool (also known as "Ebert") which does a similar thing but with Thumbs Up and Thumbs Down.
All of these tools work on the principal that if someone has to open a newsreader, log onto a newsgroup, type a long message, and send it, we'll lose a lot of valuable feedback just due to complacency. The idea is to reduce the barrier to entry for sending comments so that we get more data from the "heat of the moment."" continued ... (Via Jensen Harris)
Office 12 Box.
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