User-centered design for enterprise software
This article is a year old but still relevant. How McAfee benefited from user-centered design ...
"I just came across an excellent article that proves that user-centered design methods can work, even in the so-called “enterprise” space of corporate software.
Clean, cutting-edge UI design cuts McAfee’s support calls by 90%.
Some key quotes from McAfee’s Development Manager reveal something crucial about their development process:
“We knew that the sweet spot [for ProtectionPilot] is the sysadmin who’s managing 250 machines,” Ries says. “These guys have a lot of different jobs, and they don’t have a large staff; they generally have one IT guy who doesn’t have a lot of time.”
“At the outset, we had two big concerns: We designed ProtectionPilot so that the person using it would need to spend less than hour a week maintaining his organization’s antivirus protection." continued ... (Via heyblog)
"I just came across an excellent article that proves that user-centered design methods can work, even in the so-called “enterprise” space of corporate software.
Clean, cutting-edge UI design cuts McAfee’s support calls by 90%.
Some key quotes from McAfee’s Development Manager reveal something crucial about their development process:
“We knew that the sweet spot [for ProtectionPilot] is the sysadmin who’s managing 250 machines,” Ries says. “These guys have a lot of different jobs, and they don’t have a large staff; they generally have one IT guy who doesn’t have a lot of time.”
“At the outset, we had two big concerns: We designed ProtectionPilot so that the person using it would need to spend less than hour a week maintaining his organization’s antivirus protection." continued ... (Via heyblog)
User-centered design at McAfee.
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