Enterprise Usability
Designing usability for individuals, groups, and enterprise ...
"Usability goes beyond the level of individual users interacting with screens. It's also a question of how easy or cumbersome it is for the entire organization to use a system.
We can consider usability at three different levels:
Individual users. At this level, we examine what happens as a person tries to operate a user interface. Is it easy or difficult to find things and make desired actions happen? We tend to focus on this level because it has the most direct impact on screen design. Also, most websites, software applications, and consumer devices are single-user designs. Finally, this level is crucial because if individuals can't figure out how to work with your design, the larger levels are irrelevant.
Groups of users. Many designs aim to coordinate multiple users; the design's usability therefore depends on more than an individual user's ability to click buttons. At this level, it also matters whether the UI helps or hinders group efforts. Examples here range from chat systems and wikis to applications that support multi-user workflows, such as a company's hiring process.
The enterprise. At this level, the focus is on how the system impacts the company over time, including issues in administration, installation, and maintenance. Total cost of ownership (TCO) is often one of the most important usability metrics at the enterprise level." continued ... (Via Alertbox)
"Usability goes beyond the level of individual users interacting with screens. It's also a question of how easy or cumbersome it is for the entire organization to use a system.
We can consider usability at three different levels:
Individual users. At this level, we examine what happens as a person tries to operate a user interface. Is it easy or difficult to find things and make desired actions happen? We tend to focus on this level because it has the most direct impact on screen design. Also, most websites, software applications, and consumer devices are single-user designs. Finally, this level is crucial because if individuals can't figure out how to work with your design, the larger levels are irrelevant.
Groups of users. Many designs aim to coordinate multiple users; the design's usability therefore depends on more than an individual user's ability to click buttons. At this level, it also matters whether the UI helps or hinders group efforts. Examples here range from chat systems and wikis to applications that support multi-user workflows, such as a company's hiring process.
The enterprise. At this level, the focus is on how the system impacts the company over time, including issues in administration, installation, and maintenance. Total cost of ownership (TCO) is often one of the most important usability metrics at the enterprise level." continued ... (Via Alertbox)
Enterprise Usability ROI.
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