frog Design Mind
User interface design in the context of complex systems ...
“Complex mechanical devices can go wrong in many ways,” writes Don Norman in his book Emotional Design. “And many a person has fallen in love—or become outraged—over the transgressions of automobiles, shop equipment, or other complex machinery.”
Norman is speaking about individual devices. The automobile is a great example. People love their cars when they perform well, but hate them when they end up in the shop once a month. However, there is a much bigger picture to consider. Your car must interact in a multi-faceted and varied context. You parallel park in between two cars that haven’t left you enough room. You drive to work and merge onto a highway with hundreds of other cars, and that darn truck just won’t let you merge. Traffic is horrendous and gas is expensive. You may love your car, but the other parts of this system piss you off.
This is because cars, complicated mechanical devices in and of themselves, operate within an enormously sophisticated system. When advanced devices must interact on this level, they become increasingly more complicated and the user experience usually suffers." continued ... (Via Gizmodo)
“Complex mechanical devices can go wrong in many ways,” writes Don Norman in his book Emotional Design. “And many a person has fallen in love—or become outraged—over the transgressions of automobiles, shop equipment, or other complex machinery.”
Norman is speaking about individual devices. The automobile is a great example. People love their cars when they perform well, but hate them when they end up in the shop once a month. However, there is a much bigger picture to consider. Your car must interact in a multi-faceted and varied context. You parallel park in between two cars that haven’t left you enough room. You drive to work and merge onto a highway with hundreds of other cars, and that darn truck just won’t let you merge. Traffic is horrendous and gas is expensive. You may love your car, but the other parts of this system piss you off.
This is because cars, complicated mechanical devices in and of themselves, operate within an enormously sophisticated system. When advanced devices must interact on this level, they become increasingly more complicated and the user experience usually suffers." continued ... (Via Gizmodo)
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