Grading On the Curve (Why the UI, Part 8)
A continuation of the Office 12 UI development ...
"Over the last two weeks, I've discussed the Customer Experience Improvement Program and some of the data we've collected from the program. How do we use that data to influence the design and organization of the Office 12 user interface?
If you plot the command usage of the Office applications on a graph, you get a curve. A few commands account for a lot of clicks, and then slowly the number of clicks per command tapers off. We use the data represented by the curve to inform us about how often people use certain commands. The curve itself helps us visualize the usage pattern of the overall program and the average "depth" to which most people use the product.
Many people suggest that "you guys should optimize the UI to match the feature usage data." On the surface, this sounds like a solid idea; you could have a computer determine the organization and prominence of different features depending on what part of the curve they are in. It would be very scientific. The only problem? We've already designed that product, and it's called Office 2003." continued ... (Via Jensen Harris)
"Over the last two weeks, I've discussed the Customer Experience Improvement Program and some of the data we've collected from the program. How do we use that data to influence the design and organization of the Office 12 user interface?
If you plot the command usage of the Office applications on a graph, you get a curve. A few commands account for a lot of clicks, and then slowly the number of clicks per command tapers off. We use the data represented by the curve to inform us about how often people use certain commands. The curve itself helps us visualize the usage pattern of the overall program and the average "depth" to which most people use the product.
Many people suggest that "you guys should optimize the UI to match the feature usage data." On the surface, this sounds like a solid idea; you could have a computer determine the organization and prominence of different features depending on what part of the curve they are in. It would be very scientific. The only problem? We've already designed that product, and it's called Office 2003." continued ... (Via Jensen Harris)
The Office Data Center.
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