IBM's Evaluation of Different Technology Implementation Methods

Achieving user acceptance of a new technology.

"A new paper from IBM's Ease of Use looks at the introduction of new technology and the challenges this poses to organisations.

'One of the biggest challenges is to gain user acceptance and adoption of the new technology while maintaining an acceptable level of productivity and performance.'

It goes on to argue that while a number of factors influence an individual’s attitude toward new technology, including gender, age, and peers’ perceptions and attitudes, different implementation methods have different strengths and weaknesses and affect acceptance. Taking a close look at the growing use of portal technology and describing the experiences of organisations who have implemented the technology using the different methods, it offers insights into their relative merits in human terms."   continued ...   (Via Usability News)

Achieving User Acceptance.