Nine In Ten Online Shoppers Frustrated
The user experience and UI is not working for online shopping ...
"Around 90% of online users have problems completing Internet transactions, according to a survey conducted by Harris Interactive.
About 90 percent of online users have problems completing Internet business transactions, according to a survey released Monday by TeaLeaf Technology.
TeaLeaf commissioned a study of online shopping, banking, travel and insurance Web site transactions. The study, by Harris Interactive, found that one in three consumers would go to a competitor if they experienced a problem. Eighty-two percent said they were unwilling to accept lower levels of customer service online than they would offline." continued ... (Via InformationWeek)
"Around 90% of online users have problems completing Internet transactions, according to a survey conducted by Harris Interactive.
About 90 percent of online users have problems completing Internet business transactions, according to a survey released Monday by TeaLeaf Technology.
TeaLeaf commissioned a study of online shopping, banking, travel and insurance Web site transactions. The study, by Harris Interactive, found that one in three consumers would go to a competitor if they experienced a problem. Eighty-two percent said they were unwilling to accept lower levels of customer service online than they would offline." continued ... (Via InformationWeek)
Online Shopping.
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