Usability Quote of the Day

February 9, 2012

Most people who encounter computer-based automation at work do not choose the software with which they work, and have comparatively little control over when and how they do what they do. For them, the use of computers can be an oppressive experience, rather than a liberating one. -- Sarah Kuhn, Bringing Design to Software, edited by Terry Winograd, 1996    (via interaction-design.org)

Sunday, November 13, 2005

No Distaste for Paste (Why the UI, Part 7)

Without data, the guesses are usually wrong ...

"Last Monday I issued a challenge: for readers to pick the most-used command in Microsoft Word 2003 and also the top 5 most-used commands (bonus points for having them in order.)

For me, the most interesting part was reading the justifications around the guesses. I'll reproduce a few of them here:

- "Ctrl-Z Undo has *got* to be one of the top 5. I'm sure that bold/italic are in there too."

- "...Save is very rarely used. Most end-users I've known are very hostile to the idea of saving frequently."

- "I disagree with everyone. My mother can't cut and copy and paste, and she's probably much more of a typical user than any of us."

- "normal ppl don't use Print Preview."   continued ...   (Via Jensen Harris)

Word 2003 Commands - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Word 2003 Commands.

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