Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Saturday, November 26, 2005

We have the technology, now tell us how to use it

The need for usability in a high tech world ...

"Office workers waste up to a month a year trying to figure out how to use their computers properly because modern technology is so complicated, a new study warns.

Trying to get their heads round difficult programmes on the PC is costing firms both time and money, often because no-one has taught employees what to do.

The survey of 500 workers and 300 bosses by the training body City & Guilds found that workers spent 10 per cent of their time battling against computer programmes or getting to grips with phones, handheld devices and other gadgets, equating to a month a year.

Thirty-seven per cent say they are frustrated by not being able to handle the technology. About a third (32 per cent) of workers say they have failed to receive training from their company to teach them to use the technology in the office."   continued ...   (Via Scotsman)

Computer Overload. - User Interface Design, Human Computer Interaction (HCI), Ergonomics

Computer Overload.

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