How To Write an Effective Manual
A good manual is part of product usability ...
"Erin Massey of the Chicago Tribune newspaper (registration required) has written a nice article on the importance of product manuals. Although she interviewed me and included several quotations, she missed the most important lessons of all. So let me provide them here.
Is a manual important? Yes, but even more important is a well-designed product, one so well conceived and constructed that either the manual is not needed at all, or if it is, where the manual can be short, simple, and easy to understand and then to remember. How is this accomplished? By following some simple rules.
Hire excellent technical writers. The technical writing profession is an essential component of any design, just as important as designers, interaction and usability specialists, and engineers." continued ... (Via jnd.org)
"Erin Massey of the Chicago Tribune newspaper (registration required) has written a nice article on the importance of product manuals. Although she interviewed me and included several quotations, she missed the most important lessons of all. So let me provide them here.
Is a manual important? Yes, but even more important is a well-designed product, one so well conceived and constructed that either the manual is not needed at all, or if it is, where the manual can be short, simple, and easy to understand and then to remember. How is this accomplished? By following some simple rules.
Hire excellent technical writers. The technical writing profession is an essential component of any design, just as important as designers, interaction and usability specialists, and engineers." continued ... (Via jnd.org)
Not a short manual.
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