IRS Makes Less Taxing Web Site
A usability redesign case study ...
"A major redesign of the Internal Revenue Service's public-facing Web site makes search and navigation less taxing for users.
The IRS' Web site was launched in 1996, as the Digital Daily. At the time, the site was more of a communications vehicle than a business tool, said George Coffin, chief, public portal branch, Internet development services, Electronic Tax Administration, in Lanham, Md.
In 2002, the site was bulked up and renamed IRS.gov. Major changes at that time included the implementation of Vignette Corp.'s Vignette CMS (content management system), as well as a new look and feel for the entire site." continued ... (Via eWeek)
"A major redesign of the Internal Revenue Service's public-facing Web site makes search and navigation less taxing for users.
The IRS' Web site was launched in 1996, as the Digital Daily. At the time, the site was more of a communications vehicle than a business tool, said George Coffin, chief, public portal branch, Internet development services, Electronic Tax Administration, in Lanham, Md.
In 2002, the site was bulked up and renamed IRS.gov. Major changes at that time included the implementation of Vignette Corp.'s Vignette CMS (content management system), as well as a new look and feel for the entire site." continued ... (Via eWeek)
New IRS Website.
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