Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Tuesday, February 07, 2006

The Expert Mode Misadventure

Getting rid of Expert Mode in Office 12 ...

"It may seem based on my writing that the ideas behind the Office 12 user interface kind of popped out of the sky and or that we went with the first things that came to mind.

...Sometimes, especially in the early stages, we bet on the wrong idea. Hopefully we catch many of them through the testing of early prototypes, but occasionally it's not until something is in the build and we use it for a while do we realize that it's totally wrong. It's our job to find and fix those mistakes.

One of the mistakes in Beta 1 of Office 12 is something called "Expert Mode." I haven't written about Expert Mode yet because I've known we were going to change the design for some time and I wanted to wait until we had settled on the replacement design so that I could relate the entire story. I know there are those on the team cringing right now even seeing the words "Expert Mode" on the screen."   continued ...   (Via Jensen Harris)

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