Usability Quote of the Day

February 9, 2012

Most people who encounter computer-based automation at work do not choose the software with which they work, and have comparatively little control over when and how they do what they do. For them, the use of computers can be an oppressive experience, rather than a liberating one. -- Sarah Kuhn, Bringing Design to Software, edited by Terry Winograd, 1996    (via interaction-design.org)

Wednesday, February 08, 2006

Usability testing on the cheap

How one experienced person conducts usability testing ...

"You've built a product. You think it's ready for real users. How do you find out? You do usability testing. This is a specialized discipline, and there are specialists out there who know what they are doing. You should hire one of them to do usability tests on your product. They will do a much better job than you can, and you will get much better results. But if you can't, here's how to do it yourself.

Disclaimer: I'm not a usability engineer, I'm a software engineer. But I've been through a fair amount of usability testing, on both sides of the one-way mirrors. I've learned from some real usability gurus, like Kara Coyne. So I know a little bit about how it is done. As I said, you should really hire an expert to do this stuff for you. There's lots of subtlety to doing it right."   continued ...   (Via Ned Batchelder)

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