Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Thursday, March 23, 2006

Two Simple Post-Test Questions

Asking the right questions ...

"Sometimes you do things for so long that you forget you do them at all…

This week, I was reminded of a practice we conduct at the conclusion of a usability test. After the participant(s) have finished with their tasks and filled out whatever paperwork we give them to subjectively rate the design, our test facilitator will ask two questions:

- What are two things about the design that you really liked?
followed by

- What are two things about the design that you didn’t like?"   continued ...   (Via UIE Brain Sparks)

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