Usability Quote of the Day

May 23, 2012

There's something very odd going on here. If designers made completely unrealistic assumptions about the physical world when designing technology, then we would blame them (and likely sue them) for technical incompetence. Yet when they make grossly unrealistic assumptions about human nature... we don't blame the designers, we blame the unfortunate people who are just trying to do what the design requires. -- Kim Vicente, The Human Factor, p. 45.    (via interaction-design.org)

Sunday, April 30, 2006

Designs that refute the user illusion

Challenging the user experience assumptions ...

"When users engage, the conscious is only the starting point
For some time, I have felt strongly challenged, as a designer of online information, by the fact that the user's objective is only the starting point when the user seeks information.

Something other than that conscious objective seems to drive browse and engagement decisions.

Where do these other drivers come from? In the past, I've 'located' them in the user's agenda and the user's context but neither agenda or context explain the real issue—what is the relationship between the conscious and unconscious parts of the self, and which part is the most influential?

'The User Illusion' will reshape the way we think about online design.

For the past several months, my conscious self has been struggling through Tor Nørretranders's very demanding book, The User Illusion: Cutting Consciousness Down to Size.

Nørretranders has devoted his book to exploring the relationship between our conscious and unconscious selves, between the conscious I and the unconscious Me."   continued ...   (Via Susan Harkus)

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