Interfaces for People, Not Products
The need to draw from different disciplines such as information design and user interface design ...
"Without cooperation among designers of digital products, the proliferation of complex information systems can lead to unintended consequences—chiefly user fatigue, frustration, and the confusion that results from dealing with a host of variant user interfaces.
We can describe nearly every aspect of human life as a system—from the biology of our bodies to the houses in which we live, the documents we read, and the maps we navigate. Our lives comprise many systems, and information technology is making our interactions with these systems increasingly complex. Until recently, most people knew little about many of the systems they encountered and relied on specialists to help them navigate them. We have relied on doctors to understand how our bodies work, accountants to understand how our finances work, and contractors to understand how our homes work.
The Double-Edged Sword: The Informed Amateur As Expert Partner
The digitizing of information, the rapid rise of digital information systems, and increased access to those systems by a broad range of people have challenged the way in which we look at specialists and the roles they play. In many industries, specialists are no longer information gatekeepers, but rather system negotiators. For example, in the travel industry, agents provide value not by finding the best deals—which you can do yourself online—but by ensuring your trip goes smoothly. If you’re stuck at an airport after missing a connecting flight, you have someone to call." (Continued via UXmatters) [Usability Resources]
"Without cooperation among designers of digital products, the proliferation of complex information systems can lead to unintended consequences—chiefly user fatigue, frustration, and the confusion that results from dealing with a host of variant user interfaces.
We can describe nearly every aspect of human life as a system—from the biology of our bodies to the houses in which we live, the documents we read, and the maps we navigate. Our lives comprise many systems, and information technology is making our interactions with these systems increasingly complex. Until recently, most people knew little about many of the systems they encountered and relied on specialists to help them navigate them. We have relied on doctors to understand how our bodies work, accountants to understand how our finances work, and contractors to understand how our homes work.
The Double-Edged Sword: The Informed Amateur As Expert Partner
The digitizing of information, the rapid rise of digital information systems, and increased access to those systems by a broad range of people have challenged the way in which we look at specialists and the roles they play. In many industries, specialists are no longer information gatekeepers, but rather system negotiators. For example, in the travel industry, agents provide value not by finding the best deals—which you can do yourself online—but by ensuring your trip goes smoothly. If you’re stuck at an airport after missing a connecting flight, you have someone to call." (Continued via UXmatters) [Usability Resources]
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