Usability Quote of the Day

February 6, 2012

The prevailing computer-human interaction (CHI) model of interface design has been partly responsible for the current state of the desktop computer. The breakthrough on which the field emerged was the admission of psychological principles. The resulting graphical user interface has been the focus of the field of computer-human interaction for nearly 20 years. This interface is a virtual control panel whose design has remained quite technology-centered. -- Malcolm McCullough, Digital Ground, 2004    (via interaction-design.org)

Saturday, January 19, 2008

Advancing Advanced Search

Usability of advanced search ...

"Advanced search is the ugly child of interface design -always included, but never loved. Websites have come to depend on their search engines as the volume of content has increased. Yet advanced search functionality has not significantly developed in years. Poor matches and overwhelming search results remain a problem for users. Perhaps the standard search pattern deserves a new look. A progressive disclosure approach can enable users to use precision advanced search techniques to refine their searches and pinpoint the desired results.

In the quest to make web sites more usable, we settled on a pattern of a clean, minimal search box with a link to an advanced search page. Jakob Nielsen recommended, “use an intimidating name like ‘advanced search’ to scare off novice users from getting into the page and hurting themselves.”(1) This model has been successful. Search rivals hierarchical website navigation on many sites and is the primary means of navigation on enormous sites such as Ebay and Amazon. Advanced search, however, has not fared so well, with only a small percentage of users using it.

Despite its name, advanced search has not advanced very far. There is great power to conquer the overwhelming number of search results, but the current standard presents barriers to users. Specifically,

* The link is often small, vague, and does not describe benefits to the user
* Advanced search pages typically have confusing page design for the few who make it there.
* There is generally poor search revision functionality: Once a search is performed, the “advancedness” is lost. For example, the Google advanced search delivers the standard search results page. You have to get the query right the first time; there is no opportunity to adjust your query."    (Continued via Boxes and Arrows, Stephen Turbek)    [Usability Resources]

Google Advanced Search - Usability, User Interface Design

Google Advanced Search

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