Interface Analysis can help increase your product's utility and usability, validate your intended user experience, and provide insight during the design process, through our range of Usability Testing services.
IAA has operated one of the longest-running usability testing facilities in the US. Since 1993 we have conducted hundreds of usability studies, both in our own custom testing facility, in research facilities across the country, as well as remote usability tests with local and international participants that are conducted via web conferencing tools.
We have tested a wide variety of user interfaces including high-tech consumer products, software, web sites and applications, electronics, toys, medical devices, instructions, packaging, labeling, product concepts, product prototypes and much more. Across these products we have performed every known type of usability test including: assessment testing, acceptability testing, concept testing, competitive testing, benchmark testing and validation testing.
Dr. Andre and his staff have developed a unique approach to usability testing, with a focus on actionable design improvements. Our belief as that usability testing is a means to an end; not the end itself. While our clients want access to the empirical truth behind their customers' interaction with their products, they ultimately have to make timely decisions about how to respond to test results. IAA has championed a unique approach that couches the usability findings in the context of key user experience objectives and interface design elements, and provides immediate redesign guidance to our customers.
We apply a rigorous and systematic technique when applying usability techniques to a wide range of products. This process culminates in empirical usability testing to ensure that the design achieves the intended result. In addition, our usability techniques are distinguished by our additional expertise in designing user-centered products and procedures. We feel that our interface design experience compliments our usability testing services, and vice versa.
Dr. Andre developed the first dedicated graduate course on Usability Testing and has been a mentor to dozens of usability testing professionals for the past 17 years. He leads all IAA testing projects and is the main moderator for all tests we conduct.
Our staff of Engineering Psychologists and Human Factors Specialists focuses on designing usable products and on enabling users to efficiently use them. This permits us to view usability as part of a cycle for making products usable: user-friendly design / aesthetic appeal / user knowledge / user productivity / user acceptance.
Please contact us if you would like further information or wish to discuss our consulting services.